Email writing test is a part of interview process. This test is to evaluate the communication skill of the candidates.
Email writing is one such test conducted along with the multiple-choice questions to test your above said skills and if you think that it is easy we are sorry, you are wrong. Writing an Email may be easy sometime, but doing it within a given time is quite difficult. We framed this article to help you in facing this email writing test in job Interview by giving some examples along with tips. We just gave some sample topics which will make you clear about the different format available to make technical writing.
Email writing tips and tricks to remember in Interview
Email writing is there in the selection process of many companies like TCS, IBM, amazon etc. In BPO companies also they use to conduct an email writing test related to customer queries to test your skills in English. Let’s find here some tips and tricks to do well in this particular E-mail based written test in interviews,- Don’t miss Addressing & Signing.
- First and foremost be clear about the role given to you and avoid run-on sentences.
- Follow the Standard English rules, punctuation. Hope you don’t forget to avoid grammatical mistakes.
- When phrases are given to create the email, add up your own also (Don’t leave any phrases given).
Email writing format with examples
Here we have given email writing format with an example, kindly make a note of this. These are the common email writing topics.- Complaints
- pending problems
- service centers
- maintenance
- customer satisfaction
- delivery
“A car buyer willing to send an e-mail to an automotive company manager telling about the availability of poor service facilities”
Like this they will give you the phrase and you have to use this phrase to expand the writing. Test your email writing skills by following the above said rules with different questions. Try to type the subject lines clearly and keep in mind that you have to send an e-mail with the role in mind.
__________________________________________________________________________
Practice e-mail writing:
Write an e-mail to a restaurant owner, complaining about the bad
service you had at his restaurant
visited - restaurant-weekend-friend from Bangalore- reservation-
wait-half an hour-bad service- waiters- rude- long time- food arrive-cold- bill
-late- surprised- act immediately- good reputation
Write an e-mail to your client explaining that there will be a delay in
you project
inform - project delivery- delayed- key team member-
sick-food poisoning- last minute- unexpected- trying - substitute- required
skill set- lost time- delay of one week- apologies
Write an e-mail to your boss using the below stated lines:
Learnt that boss is taking up a new project- planned for
investment of millions of dollars in it- unfortunately plan will not work-
competitor has similar project- this project was a failure- no demand in the
market- hence should stop this idea immediately.
Write an email to your HR head, recommending a friend for a
vacant post.
Recommending—my friend Mark—vacant post—Programmer
Analyst—degree—work experience—pleasant person—good addition—team—resume
Write an e-mail to your
boss on the following lines:
Heard - new
training program - latest technology- useful - my career- want to be included- participate
keenly- learn and implement- benefit of the company
You are the director of
a pharma company. Write an e-mail to your office manger asking them to make
arrangements for a foreign delegation visit.
Foreign
delegation- visiting - arrive - Wednesday morning- visit headoffice-also
factories- keep premises clean- interaction-employees - compulsory
attendance-dress in formals- evening - sightseeing - food arrangements- taste
in mind
You are sending some plans
for review to the client. Write an e-mail to him
sending
plans- Project "dreamcode"- technical and functional details- not
final - detailed review - suggestions- improvement- 2 weeks time- incorporate-
revised proposal- final signoff
New floor manager has
been appointed. As manager of the department, write an e-mail to all staff
explaining about this:
floor
manager-appointed- start work next Monday- comes with 10 years of work
experience-good track record- top companies- Indian and International- good
addition - team-welcome
You’re e-mailing a
client with product information after they telephoned you with an enquiry.
Launched
vacuum cleaner "EEGA" recently- innovative- huge market share-
excellent after sales services- arrange demo- discount on bulk orders
Write an e-mail to the
manager of a company called ITEX, Complaining about a delivery service
bought a
product-didn’t work-called customer care-put me through automated
teleservices-on hold for 19 minutes-got disconnected-wrote an e-mail-reply-
sorted out-2 days- problem still unresolved
Passage
writing:
Passage on importance of formal
dressing at the work place
Important - have a dress code-office- employees not dressing formally
-impression - customers- T-shirts- Jeans-unacceptable-professional image -
imparts - seriousness - work
Passage recommending
training for staff
In the light
of poor performance of staff- training-required- inefficient staff-causing
problems - creating bad impression of the company-urgent need of training- top
quality trainers-presentation skills- teamwork- periodic training-required
Questions from the
Internet:( I got these topcis from the Internet , hence cannot confirm the
veracity of the Qs. Anyhow, no harm in preparing for them.Good Luck!)
SET
2- Question from GNDU,Amirstar
Write
an email to your team member appreciating his hard work which resulted in a
completion
of
your team project on time.
(Related
phrases was given)
SET
3-Question from GNDU-Amirstar
Write
an email asking your manager to confirm if he will be attending your meeting or
not
(Related
phrases was given)
SET
4- Question from GNDU-Amirstar
Write
an email to your client explaining the delay in a project as a team member was
affected
by
a disease.
(Related
phrases was given)
SET
5- Question from GHRCE,Nagpur
write
an email regarding delay of your project since the testing team is affected
with
cholera.
(Related
phrases was given)
SkillRack
Team has developed an excellent tool to help you guys.
SET
6
You
are the project leader for a team of 20 members. As the team members are not
submitting
the
weekly time sheets regularly, you need to email them stressing the need to
submit without
fail.
Using the following phrases, write an email with a minimum of 70 words and a
maximum of
100
words to your team members informing the same.
can
be accessed online – lead to loss of pay – every week – do not default – used
to bill
client
– actual working hours – by friday – failure to adhere – time sheet filling
application
Submit
your answer here
SET
7
You
are a part of corporate communication team in your company. The working time
period is
revised
as 8:30 am to 5:00pm. Using the following phrases, write an email with a
minimum of 70
words
and a maximum of 100 words to the employees in your company informing the same.
by
30 minutes to avoid traffic – effect from next week – lunch duration – revised
working time
–
reduced by 10 minutes – free breakfast – office will start earlier – till the
end of rainy
season
– will be in effect
Submit
your answer here
SET
8
As
your company is doing good business and expanding, your company is relocating
it’s office
to
a new address. Using the following phrases, write an email with a minimum of 70
words and a
maximum
of 100 words to your customer informing the change in address.
near
outer ring road – shifting to – bigger office space – November 10 – change in
telephone
number
– new address is provided below – fourth floor – Cesina Business Park
Submit
your answer here
SET
9
Using
the following phrases, write an email with a minimum of 70 words and a maximum
of 100
words
to your parents describing the experience related to your first campus
interview.
80
minutes – tensed – formal shirt – negative marking – polish – write a program –
early in
the
morning – written test – four member panel – explain – offer – very happy
Submit
your answer here
SET
10
Using
the following phrases, write an email with a minimum of 70 words to a company
requesting
them
to sponsor your college cultural festival.
pdf
file – reputed institute - 10 days - 200 college – sparkling performance –
extravaganza
–
sponsor the event – request appointment – brochure attached
Submit
your answer here
SET
11
Using
the following phrases, write an email with a minimum of 70 words to your final
year
project
guide explaining the delay in the project submission.
submission
date - foreign edition books - Schedule - 10th June - laptop crash - delay
in
printing – overall status - 9 days - approve the extension - shortage of money
____________________________________________________________________
Directions: 1. Use all the phrases given 2. Minimum words should be 50 otherwise your email cannot be validated 3. Addressing and signing should be done as in the question given. 4. Common grammatical rules, punctuation should be according to standard english. 5. you can use your own phrases along with the phrases given.
Question 1: Using the following phrases, write an email with minimum of 70 words to the customer Mr. Gill Roy explaining delay to the project. Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay – 7 days – includes recovery of lost work – will not recur
Sample Answer: Dear Gill Roy The project “Payment processing system” was scheduled to be delivered on 10th May (Friday). However, due to an unexpected power outage in our offshore site for the past 3 days, work did not progress as expected. Also we lost a few of our works as backup systems did not come online. Hence we are expecting an overall delay includes recovery of lost work in the delivery of the project for a maximum of 7 days within which our team will work on the issues. Apologies for the delay and we will ensure that the mistake will not recur in future again. Thanks and Regards XXX
Question 2: You are a part of corporate communication team in your company. The working time period is revised as 8:30 am to 5:00 pm. Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to the employees in your company informing the same. by 30 minutes to avoid traffic - effect from next week - lunch duration-revised working time - reduced by 10 minutes-free breakfast-office will start earlier-till the end of rainy season-will be in effect. Dear All We hereby announce a change in the work timings as 8.30 AM to 5.00 PM, with effect from next week, till the end of rainy season Which means, office hours would commence 30 mins earlier to cover up minimum 30 Mins extra time being spent during peak hour traffic during monsoons. Also, additional changes include reduction of lunch duration by 10 minutes & timings of free breakfast are now applicable from 7.30 AM to 8.30 AM only. Since request to each one of you to adhere to the new timings. Have a nice day Regards Lead - Corporate Communications Question 3: As your company is doing good business and expanding, your company is relocating it's office to a new address. Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your customer informing the change in address. near outer ring road-shifting to-bigger office space-November 10-change in telephone number-new address is provided below-fourth floor-Cesina Business Park. Dear All We are happy to announce that we are moving out to much spacious office from November 10th onwards. It is indeed a great sign of our ever growing business & our increasing clientele. Hence, for a better productivity results, our management has taken a decision of increasing the team size & allocate us a much more spacious facility with all the modern state of art amenities. Our new abode will be Fourth Floor, Cesina Business Park, Near Outer Ring Road, Bangalore/Chennai/Hyderabad etc., Please also make a note of new board line number (reception number)-xxx-xxxxxxxx. Lets us all make the most use of the resources available in the said new office to server our clients better. Thanks & Regards Question 4: You are the project leader for a team of 20 members. As the team members are not submitting the weekly time sheets regularly, you need to email them stressing the need to submit without fail. Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your team members informing the same. can be accessed online-lead to loss of pay-every week-do not default-used to bill client-actual working hours-by friday-failure to adhere-time sheet filling application. Dear All It has been observed that many of you are not filling the timesheets on regular basis. Let me tell you, filling up time sheets is the only way, to measure your hardwork, as long as you are working on this project. So please do not default on this. More over, This is important for us to report it to our client, the actual amount of work done by each one of you in terms of number of hours per day, at the end of every week. Only on the basis of this, we can bill you all to the client, which is directly linked to you monthly salary. In our words, it leads to loss of pay for any particular day, for which time sheet is not filled. Please adhere to the company guidelines & fill the same on daily basis or atleast weekly basis. Time sheet filling application is easily accessible in our intranet portal, which needs your login credentials. Please do the needful on regular basis. Regards Project Lead xxxx
______________________________________________________________________________
Directions:
1. Use all the phrases given
2. Minimum words should be 50 otherwise your email cannot be validated
3. Addressing and signing should be done as in the question given.
4. Common grammatical rules, punctuation should be according to standard english.
5. you can use your own phrases along with the phrases given.
Question : 1 As a member of your residential society, write an email to inspector of local Police station, Mr.Sharma, informing him about miscreants who ride their bikes rashly every evening outside your society. Sign the email as william. residential area - ride - rashly - children - play - elderly - walk - grocery shop - across the road - dangerous - accidents - nuisance - action - immediately. Sample Answer:
Dear Mr.Sharma We are the residents of Siddartha Nagar. We would like to bring to your notice that a few guys are riding their bikes very rashly in the evening hours in the main road of the colony. As you know that this is the time when children play on the road and elderly go for an evening walk. Also there is a grocery shop across the road and many housewifes used to cross the road to buy any groceries. In the recent times we observed that due this rash driving many accidents were happened and several injured. This is creating a constant nuisance for all. So we would like to request you to take necessary action to curb these activities Thanking you Yours sincerly William Question 2: As a recent buyer of their car, write an email to the Manager of Smart Automative company, Mr.Ahmed, regarding the poor quality of service facility available in the city. Sign the email as Chopra. Outline: very few - service centers - complaints - pending problems - maintenance - cost - time - delivery - increase - customer satisfaction Dear Mr. Ahmed I recently bought Fiat palio from "Sridhar Fiat show room" in Nagole. Recently I faced small problem with car AC and bought the car for maintenance. But to my utter surprise, the showroom staff told me that service is not available in their showroom and they asked me to take the car to near by service center. I found that there are very few service centers available compared to sales showrooms, and there are many complaints regarding this. This in turn is causing many pending problems and increased maintenance cost, time and delivery time. I would like to suggest you that if more service centers are opened in the city, customer satisfaction also goes up which finally converts into more sales. Thanks and Regards Chopra
Question 3: As a former student, write an email to your professor, Mr.Matt, thanking her for teaching and guidance that contributed to your overall development. Sign the email as peter. Outline: Successful - Placed - grateful - help - advice - grooming - values - shaping my future - sincere - professional Dear Mr.Matt I am very happy to tell you that I got successful in the recently conducted campus placement drive at my college. I am placed with TCS. I am extremely grateful for your help regarding my preparation. More over your advice regarding personality development helped for my personal grooming. In addition to that, your style of teaching inculcates not only those skills related to professional success but also for developing values which I believe helps for shaping my career. Once again I would like to thanks for your sincere and professional help. with warm regards Peter.
Question 4: As an intern at ABC consulting Pvt.Ltd, write an email to your internship Project Manager, Mr.Ramesh, informing about the progress that you are making and some difficulties that your are encountering. Sign the email as Ben. Outline: Thank - challenging - progress - tight schedule - support - report - analytics - guidance - access - doubt - requirements - design. Dear Mr.Ramesh Thank you for allotting a challenging project for my internship. I am making steady progress and learning many new things. The project is due next month and we are on tight schedule. I need some additional support with regard to the reporting of Analytics. Your guidance helped me access the database with ease but I have several doubts regard to the requirements of the design. But I am facing little problem in reporting. Thanks and regards Ben
Question : 1 As a member of your residential society, write an email to inspector of local Police station, Mr.Sharma, informing him about miscreants who ride their bikes rashly every evening outside your society. Sign the email as william. residential area - ride - rashly - children - play - elderly - walk - grocery shop - across the road - dangerous - accidents - nuisance - action - immediately. Sample Answer:
Dear Mr.Sharma We are the residents of Siddartha Nagar. We would like to bring to your notice that a few guys are riding their bikes very rashly in the evening hours in the main road of the colony. As you know that this is the time when children play on the road and elderly go for an evening walk. Also there is a grocery shop across the road and many housewifes used to cross the road to buy any groceries. In the recent times we observed that due this rash driving many accidents were happened and several injured. This is creating a constant nuisance for all. So we would like to request you to take necessary action to curb these activities Thanking you Yours sincerly William Question 2: As a recent buyer of their car, write an email to the Manager of Smart Automative company, Mr.Ahmed, regarding the poor quality of service facility available in the city. Sign the email as Chopra. Outline: very few - service centers - complaints - pending problems - maintenance - cost - time - delivery - increase - customer satisfaction Dear Mr. Ahmed I recently bought Fiat palio from "Sridhar Fiat show room" in Nagole. Recently I faced small problem with car AC and bought the car for maintenance. But to my utter surprise, the showroom staff told me that service is not available in their showroom and they asked me to take the car to near by service center. I found that there are very few service centers available compared to sales showrooms, and there are many complaints regarding this. This in turn is causing many pending problems and increased maintenance cost, time and delivery time. I would like to suggest you that if more service centers are opened in the city, customer satisfaction also goes up which finally converts into more sales. Thanks and Regards Chopra
Question 3: As a former student, write an email to your professor, Mr.Matt, thanking her for teaching and guidance that contributed to your overall development. Sign the email as peter. Outline: Successful - Placed - grateful - help - advice - grooming - values - shaping my future - sincere - professional Dear Mr.Matt I am very happy to tell you that I got successful in the recently conducted campus placement drive at my college. I am placed with TCS. I am extremely grateful for your help regarding my preparation. More over your advice regarding personality development helped for my personal grooming. In addition to that, your style of teaching inculcates not only those skills related to professional success but also for developing values which I believe helps for shaping my career. Once again I would like to thanks for your sincere and professional help. with warm regards Peter.
Question 4: As an intern at ABC consulting Pvt.Ltd, write an email to your internship Project Manager, Mr.Ramesh, informing about the progress that you are making and some difficulties that your are encountering. Sign the email as Ben. Outline: Thank - challenging - progress - tight schedule - support - report - analytics - guidance - access - doubt - requirements - design. Dear Mr.Ramesh Thank you for allotting a challenging project for my internship. I am making steady progress and learning many new things. The project is due next month and we are on tight schedule. I need some additional support with regard to the reporting of Analytics. Your guidance helped me access the database with ease but I have several doubts regard to the requirements of the design. But I am facing little problem in reporting. Thanks and regards Ben
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